Our culture
We are a tight-knit team of dedicated professionals passionate about what we do. We continuously strive to learn, improve, and deliver exceptional experiences to our clients. At Factory39, we treat our customers as partners, building trust and creating long-lasting relationships. Many of our clients stay with us for years, and we enjoy fostering meaningful connections with them whenever possible.
We believe every interaction with our brand is an opportunity to create a memorable experience and strengthen these partnerships.
The role
We are looking for an enthusiastic and client-focused Account Manager to join our team and work with our innovative accounting software, Balabook. In this role, you will be responsible for onboarding new clients, ensuring they have a seamless start with our platform, and providing top-notch support to our existing customers.
This position plays a key role in maintaining our high client satisfaction rates and building strong, long-term relationships with our users.
What you’ll be doing
Onboarding New Clients: Guide new users through the setup process, ensuring they understand the platform's features and capabilities.- Client Support: Address customer inquiries and provide solutions to ensure their success and satisfaction.
- Customer Relationship Management: Build and nurture strong relationships with clients, acting as their primary point of contact.
- Feedback Collection: Gather feedback from users to identify areas for improvement and collaborate with the team to enhance the product.
- Training and Resources: Develop and share training materials, tips, and best practices to help clients maximize their use of Balabook.
Who You Are
A natural communicator with strong interpersonal and problem-solving skills.- Organized, detail-oriented, and proactive in handling customer requests.
- Passionate about delivering exceptional customer experiences and building lasting relationships.
- Able to thrive in a collaborative and fast-paced environment.
You get extra credit for
Experience with SaaS or accounting software.- A degree in Business, Communications, Accounting, or a related field.
- Familiarity with accounting principles or prior experience in an accounting-related role.
- A passion for technology and continuous learning.
- Demonstrable experience with Mac OS X or other advanced software tools.
Required Skills and Experience:
2+ years of experience in a client-facing role, such as account management, customer success, or client support.- Excellent verbal and written communication skills in English and Greek
- Proficiency with office software tools (e.g., Google Workspace, Microsoft Office).
What you get
A positive and supportive team culture that values growth and creativity.- Regular performance reviews and bonus opportunities.
- A bright and inspiring office space.
- Personal development budget and team-focused hack days.
- 23 days of paid vacation annually.
- Flexible work hours, we care that you get the job done not when and where (start and finish almost when you want)
- Fun perks such as Friday team lunches, birthday treats, and access to office games and activities.
- 2 lovely dogs for emotional support on those rare, rainy Mondays
Sounds interesting? Please send over your CV and a short cover letter
here.
